Thursday, November 10, 2005

The ultimate consumer tool: A key to getting a human being on the phone

OK, I may have just discovered the single most useful consumer tool ever conceived: a Web site from Paul English, co-founder of, that shows you how to cheat your way to a person when you're stuck in the voice-mail hell of businesses' "interactive voice response" systems.

I can't vouch for it completely, but if it works even a fraction of the time, I may swear it's the best thing since sliced bread, and not be joking. But I just verified that it helped me get through to a live human being at 1-800-CHASE24. Check it out:


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